REFUND & RETURN POLICY

1. Business Information & Immediate Effective Terms

All return and refund terms stated below apply to every computer peripheral order submitted via our online retail store. This policy takes full effect immediately after any customer completes checkout and order payment, and aligns fully with all timeline rules listed on our shipping policy page.

1. Registered Business Name: TRANSACTMUJAHID LIMITED
2. Registered Address: 194 Floyer Road, Birmingham, England, B10 9NA
3. Customer Support Email: help@transactmujahidretail.store
4. Direct Contact Phone: +44 20 6126 1918

2. Products That Qualify For Full Refund & Return

Customers can submit valid return and full refund requests under the following real-world scenarios, all aligned with standard consumer trading rules and our shipping policy timeline limits:

1. Unopened, unused peripherals returned within the 14-day cooling-off window after delivery arrival, where the customer no longer requires the item for personal use. The original factory packaging, cables, instruction manuals and protective inserts must remain fully intact with no scratches or tears.
2. Items delivered with manufacturing defects, functional faults or performance issues that stop normal operation. You must notify our support team within 2 working days upon receiving the parcel to claim complimentary return shipping; we will cover all return delivery fees for valid faulty goods, and issue a full refund including the original standard delivery cost paid at checkout.
3. Orders where we dispatched the wrong product, incorrect model or mismatched accessory compared to what the customer purchased. Notify us within 2 working days of receipt to access free return service, full refunds or replacement items will be arranged with no extra carriage cost to the buyer.
4. Parcels received with severe transit damage caused during courier transport. All damage claims must be raised within 2 working days after delivery, before you sign to accept the parcel.
5. Orders cancelled before warehouse dispatch and packing work begins; full payment amounts will be processed back without any deduction or administration charges.

The first return shipment submitted against a single order will include complimentary return carriage service as noted within our separate delivery guidance document.

3. Circumstances Where Refunds & Returns Are Not Permitted

We cannot approve refund or return applications if any of the below conditions apply to your goods. All decisions made by our support team for these cases are final and binding:

1. Damage, wrong item or transit breakage reports submitted after the 2 working day notification window upon receipt of goods.
2. Requests raised outside the official 14-day cooling-off period for non-faulty, change-of-mind returns. No exceptions will be made for late submission due to personal scheduling delays.
3. Items showing heavy surface wear, permanent stains, cracked plastic casing, broken internal components or signs of long-term daily use beyond brief initial testing.
4. Returned goods missing original retail boxes, power adapters, connecting wires, user guides or any factory bundled accessories required for resale.
5. Products with clear signs of intentional damage, liquid spill damage, improper disassembly or unauthorised modification of internal hardware parts.
6. Any repeat return requests submitted by the same customer on separate orders, where previous free return shipping benefits have already been utilised. Return carriage expenses for secondary returns will fall entirely to the customer.
7. Items marked as clearance final sale at checkout, which are clearly labelled as non-refundable and non-returnable before payment confirmation.
8. Returns sent back to our facility without prior written approval from our customer support team via official contact email.

4. Full Refund Processing & Exact Funds Arrival Timelines

Our internal workflow follows fixed processing schedules for all accepted refund applications, with clear split timelines for internal review and bank clearing delays:

1. Once returned parcels arrive at our warehouse, our product inspection team will complete condition checks within 7 working days. An automated email will be sent to confirm whether your refund application has been approved or rejected after assessment finishes.
2. For all fully approved refund cases, we will submit the refund transfer request to the original payment route within 14 calendar days of completing goods inspection.
3. Funds will only be routed back to the exact payment method used to place the initial order; alternative transfer destinations cannot be accepted for security reasons.
4. After we send the refund instruction, your banking provider or card issuer will require an additional 3 to 10 working days to clear the funds into your personal account. This waiting window sits outside our operational control and depends fully on third-party financial institution processing speeds.
5. If you cancel an order before dispatch starts, the full refund transfer will be submitted within 7 working days of receiving your cancellation email, with no warehouse inspection stage required.

5. Customer Responsibilities During Return Submission

1. All return requests must be notified to our support mailbox first, with your unique order reference number included in every message for fast file matching.
2. Customers are required to securely repack returned goods to prevent secondary transit damage, and retain posting receipts, tracking numbers and original product packaging for a minimum of 30 days after sending items back for inspection and verification, matching the retention rule stated on our shipping policy page.
3. Buyers must fully cooperate with inspection checks and supply supporting photos of damaged or faulty goods when requested by our team to validate return eligibility within the 2 working day reporting limit.
4. For non-faulty change-of-mind returns submitted after your first complimentary return shipment, you are responsible for covering all outgoing return delivery charges before sending the parcel.

6. Liability Disclaimer Provisions

1. We take no liability for delayed refund fund arrival caused by slow financial institution clearing processes, lost return parcels from incomplete customer address details or missed courier collection windows.
2. Our complimentary return carriage benefit can be adjusted or withdrawn without prior notice to align with ongoing operational cost changes.
3. No compensation for indirect losses, missed work time or additional third-party expenses will be issued alongside any approved product refund.
4. We reserve full authority to adjust this refund and return guidance content at any time, with updated wording permanently published on this page. Continued order placement after updates confirms full acceptance of revised rules, which will always match timeline standards set on our shipping policy page.