SHIPPING POLICY

1. Business Details & Effective Date

This shipping guidance applies to every purchase of computer peripheral goods placed through our online retail platform. All delivery terms come into force straight away once a customer completes order submission.

1. Trading Entity: TRANSACTMUJAHID LIMITED
2. Registered Premises: 194 Floyer Road, Birmingham, England, B10 9NA
3. Customer Support Email: help@transactmujahidretail.store
4. Direct Contact Number: +44 20 6126 1918

2. Delivery Charges For All Orders

Every standard product order placed via our store includes fully complimentary delivery service. There are no hidden delivery surcharges added during checkout for any item listed within our product catalogue.

This complimentary delivery benefit applies to all valid customer orders without tiered pricing, surcharges or location-based extra fees of any kind.

3. Cost Arrangements For Return Shipments

For the first return request raised against a single completed order, the return delivery service will be covered at no extra cost to the customer. This one-time complimentary return shipping offer only applies to unused, complete goods returned in their original factory packaging.

Any further return requests submitted by the same buyer will be reviewed individually by our support team. Return carriage fees may fall to the customer based on the reason for return, physical condition of returned goods and order background. Our team’s final assessment on carriage liability is binding for all parties.

4. Order Processing & Dispatch Timelines

1. Once full payment has been confirmed against an order, our warehouse team will begin sorting and packing items within forty-eight working hours.
2. We rely entirely on external courier networks for final transit, so we cannot offer absolute guarantees on exact delivery arrival windows.
3. As soon as packed parcels leave our dispatch location, customers receive automated email updates with unique tracking references to monitor transit progress.
4. Delays stemming from courier network congestion, public disruptions or sorting centre backlogs sit outside our direct operational control.
5. Customers should allow reasonable extra transit time during high-volume shopping periods, as courier processing speeds naturally slow during peak demand windows.

5. Customer Responsibilities For Smooth Delivery & Returns

1. All delivery contact and address information provided at checkout must be fully accurate and complete to avoid missed handovers, lost parcels or transit hold-ups.
2. Upon receiving a parcel, buyers should check outer packaging for visible damage before signing to accept delivery, and log any packaging defects with the courier at the point of receipt.
3. To qualify for complimentary return carriage, all returned products must be repackaged in their original retail boxes with all supplied cables, manuals, accessories and protective inserts fully intact.
4. Customers are required to notify our support team within two working days if goods arrive damaged, incomplete or inconsistent with the original order description.
5. Buyers must keep hold of all delivery tracking receipts and packaging materials for a minimum of thirty days after return dispatch for any follow-up enquiries.

6. Full Liability Disclaimer Provisions

1. We accept no responsibility for delayed deliveries, misplaced parcels or transit damage caused by courier operational failures, unforeseen external incidents, incomplete customer address details or missed collection windows.
2. Complimentary standard delivery and one-time free return carriage perks are subject to change or withdrawal without prior written notice to align with ongoing operational cost shifts.
3. Free return shipping eligibility will be void in full if returned items show heavy cosmetic wear, missing factory components, intentional physical damage, torn original packaging or signs of extended personal use beyond brief inspection.
4. Our business retains full independent authority to judge eligibility for subsidised return carriage on every repeat return request, with all final decisions non-negotiable and fully binding on the customer.
5. No compensation will be issued for indirect losses, missed usage opportunities, work downtime or third-party supplementary costs arising from delayed, damaged or undelivered parcels.
6. We are not liable for failed delivery handovers if no person is available to receive parcels at the supplied address during courier scheduled drop-off windows.
7. Any return sent without prior support team approval will not qualify for complimentary return carriage, with full return delivery costs charged directly to the customer.

7. Policy Update Terms

We reserve the right to adjust and refresh this shipping guidance document at any point to match updated operational workflows and market conditions. All revised wording will be permanently published on this page for public viewing. By continuing to place orders through our website after policy revisions go live, customers fully accept all updated delivery and return carriage terms outlined here.